Refund policy

The customer, who is a consumer within the meaning of the Consumer Protection Act, may withdraw from a contract concluded outside the business premises of the trader or from a distance contract – unless a statutory exception applies – within fourteen (14) calendar days without giving any reason.

The withdrawal period is fourteen calendar days. It begins for contracts for the delivery of goods on the day on which the consumer (customer) or a third party designated by the consumer, who is not the carrier, takes possession of the goods. In the case of a contract covering multiple goods ordered in a single order and delivered separately, the period begins on the day on which the consumer (customer) or a third party designated by the consumer, who is not the carrier, takes possession of the last item. It is sufficient if the consumer (customer) dispatches the withdrawal declaration within the period.

The withdrawal declaration may be made informally by e-mail to info@hybrid-filter.com. You may use the sample withdrawal form below, although this is not required.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to the customer's specifications or clearly tailored to personal needs,
• Sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery,
• Goods which may deteriorate rapidly or whose expiry date has passed,
• Goods which are not suitable for return due to their nature.

(§ 18 para. 1 FAGG)

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this repayment. We may withhold the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

The cost of returning the goods is borne by the seller. After receiving your withdrawal declaration by e-mail at info@hybrid-filter.com, we will send you a prepaid return label. Please then drop off the item at one of the specified drop-off points.

General Notes

1. Please avoid damage and soiling of the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2. Please do not return the goods to us carriage unpaid.
3. Please note that points 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.

Retention of Title

If the seller makes an advance payment, the seller retains ownership of the delivered goods until full payment of the purchase price has been made.

Liability for Defects (Warranty)

1. If the purchased item is defective, the provisions of statutory liability for defects shall apply.
2. The customer is requested to report any goods delivered with obvious transport damage to the delivery agent and to inform the seller accordingly. Failure to do so shall have no effect on the customer's statutory or contractual warranty claims.

Redemption of Promotional Vouchers

1. Vouchers issued free of charge by the seller as part of promotional campaigns with a specific validity period and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
2. Promotional vouchers can only be redeemed by consumers.
3. Individual products may be excluded from the voucher promotion, provided a corresponding restriction is stated in the content of the promotional voucher.
4. Promotional vouchers can only be redeemed before the ordering process is completed. Subsequent offsetting is not possible.
5. Only one promotional voucher can be redeemed per order.
6. The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
7. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the seller may be chosen to pay the difference.
8. The balance of a promotional voucher will neither be paid out in cash nor earn interest.
9. The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of their statutory right of withdrawal.
10. The promotional voucher is transferable. The seller may pay with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of entitlement, incapacity to contract, or lack of authority to represent the respective holder.

Applicable Law

1. The law of the Republic of Austria shall apply to all legal relations between the parties, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only to the extent that the protection afforded is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.
2. Furthermore, this choice of law does not apply with regard to the statutory right of withdrawal for consumers who, at the time of conclusion of the contract, are not nationals of a member state of the European Union and whose sole domicile and delivery address at the time of conclusion of the contract are outside the European Union.

Alternative Dispute Resolution

1. The EU Commission provides an online dispute resolution platform at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
2. The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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Withdraw Contract

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Sample Withdrawal Form

Fill in the form and click the button – your e-mail program will open with the details pre-filled.