QUESTIONS?
ANSWERS.

QUESTIONS?
ANSWERS.

GENERAL

Offline: In Österreich, Deutschland und der Schweiz findet ihr uns in jedem gut sortierten Headshop. In Österreich gibt's Hybrid mittlerweile in den meisten Trafiken zu kaufen und in Deutschland zeigt sich das Hybrid-Grün immer öfter in Spätis, Kiosken und Supermärkten. 

Online: Natürlich hier bei uns im Shop.

Many myths and conspiracy theories have already emerged about our logo. The imagination of our highly esteemed customers, perhaps fueled by the occasional puff, is unparalleled, and the range of explanations now extends from sexual practices to mysterious gang hand signals. 

The hand as our symbol has two inspirations. Firstly, this hand gesture in sign language is the sign for the letter H... H like Hybrid, get it? ;) Secondly, our logo demonstrates how most right-handed people would hold a joint in their hand.

What's up with the hand (logo)?

PAYMENT METHODS

That is, understandably, a common question from you. Believe us, we would really like to offer you PayPal as well as Apple Pay as payment options and have indeed tried to do so. Unfortunately, we were blocked by these providers due to their policies that prohibit the use of their service for the sale of smoking accessories.

Ja! Wähle einfach beim Checkout die Option "Vorauskasse / Banküberweisung". Im weiteren Schritt bekommst du dann alle Informationen, um den Betrag per online-banking oder bei deiner Bankfiliale zu überweisen.

DELIVERY & SHIPPING

No, unfortunately we cannot deliver directly to parcel pick-up stations.

Free shipping for orders over €40 for AT/DE and over €99 for all other EU countries.

For order quantities below that, the following delivery costs apply:

  • Austria: 4,90€
  • Germany: 6,90€
  • Czech Republic: 8,90€
  • other EU countries: 12,90€

*(Belgium, Denmark, Estonia, France, Finland, Greece, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Hungary, Cyprus)

Shipping of Hybrid Supreme Sample - 3 Filters are currently free of delivery fees!

We ship on business days within 24 hours of ordering.

Shipping is done from Vienna with Austrian Post or DHL. Typically, you will receive delivery within Austria in 2-3 business days and within the EU in 3-4 business days.

If there is an issue with your order, you can return it to us free of charge within 30 days of receiving the shipment.

Simply contact our support team via email at info@hybrid-filter.com and please allow us until the next business day to respond to you.

SUSTAINABILITY

Of course, Mother Nature is very important to us. Wherever possible, we use materials from sustainable sources and work exclusively with local manufacturers within Europe.

Your filters are packaged by individuals with disabilities in Austrian integration workshops.

Additionally, we strive to use packaging materials with minimal environmental impact wherever possible (paper/cardboard/glass).

It's difficult, but with Austrian Post and DHL as our logistics partners, we have at least found someone who is conscious of their responsibility towards the environment. The emissions generated by shipping are offset through investments in global climate protection projects .

YOUR DATA & OUR TERMS

The protection of your privacy is very important to us. Please follow the link below to learn more about how we handle your data:

Privacy Policy

You can find our Terms and Conditions at the following link:

AGB

MORE QUESTIONS?

HIER packen wir aus.

HIER findest du heraus warum, wieso und weshalb der Filter so toll ist.

Unable to find what you're looking for? Feel free to contact us here