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    • Refund policy



    Your Right to Withdraw from the Purchase


    If you are a consumer within the meaning of the Consumer Protection Act (KSchG) you may withdraw from a contract concluded away from the business premises of the company or from a distance contract - if no statutory exemption applies - within fourteen (14) working days. The period in which you may withdraw from the contract is fourteen days from the day on which you or a third party named by you other than the carrier receives the last goods ordered by you.

    The cancellation period is fourteen days. In the case of contracts for the delivery of goods it begins on the day that you as the consumer (customer) or a third party named by you other than the carrier has received the goods. In the case of a contract for several goods ordered in a single order and delivered separately, it begins from the day on which you as the consumer (customer) or a third pay named by you other than the carrier receives the last goods ordered. It is sufficient if you the consumer (customer) has sent notice of cancellation within the time limit.

    This notice of cancellation can take the form of a plain e-mail sent to info@hybrid-filter.com

    The right of cancellation does not apply to goods that have already been opened or to goods that have been manufactured according to customer specifications, that are clearly tailored to personal needs, that are not suitable for return due to their nature, that can spoil quickly or whose expiry date has been passed (§ 18 (1) FAGG).

    Consequences of Withdrawal from the Contract

    If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without delay and at the latest within fourteen days on which we received notification of your withdrawal from the contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.  We may refuse repayment until we have received the goods back from you.

    General Information
    Please avoid damaging and contaminating the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
    2) Please do not return the goods to us freight collect.
    3) Please note that above items 1-2 are not a prerequisite for you to effectively exercise your right to withdraw from the contract.

    Reservation of Ownership
    If the seller ships the goods before receiving payment, the seller will retain legal title to the goods until the purchase price owed has been paid in full.
    Liability for defects (warranty)

    1.1 If the purchased goods are defective, the statutory provisions governing liability for defects will apply.
    1.2 You as the customer are requested to complain to the delivery company about delivered goods with obvious transport damage and to notify the seller. Failure to do so will not affect your statutory or contractual claims for defects.

    Redemption of Promotional Vouchers
    1.1 Vouchers which are issued free of charge by the seller in connection with a promotion and which are valid for a specific period and which cannot be purchased by the customer (hereinafter “Promotional Vouchers”) can only be used in the seller’s online shop and only during the specified period.
    1.2 Promotional Vouchers can only be used by consumers.
    1.3 Certain products may be excluded from the voucher campaign if the content of the promotional voucher specifies such a restriction.
    1.4 Promotional vouchers can only be applied before the order process is completed. It is not possible to apply them after the order process has been completed.
    1.5 Only one promotional voucher can be used per order.
    1.6 The value of the goods must be at least equal to the value of the promotional voucher. Any credit balance on the voucher remaining from the transaction will be forfeited.
    1.7 If the value of the promotional voucher is not sufficient to cover the order, one of the other methods of payment offered by the seller may be chosen to pay the difference.
    1.8 The credit balance of a promotional voucher will not be exchanged for cash and nor will interest be paid.
    1.9 The promotional voucher will not be refunded if using his statutory right of withdrawal the customer returns goods paid for in full or in part with the promotional voucher.
    1.10 The promotional voucher is transferable.This does not apply if the seller is aware of or displays grossly negligent ignorance of the ineligibility, legal incapacity or lack of power of representation of the respective bearer of the voucher.

    Applicable Law
    1.1 All legal relationships between the parties are governed by the laws of the Republic of Austria to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
    1.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

    Alternative Dispute Resolution
    1.1 The EU Commission provides a platform for resolving disputes online under the following link:  https://ec.europa.eu/consumers/odr

    This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
    1.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration panel.